1.What's the warranty of your products?

6 months to 12 months,depending on the products.We accept free replacement for defective products.

 

2.Can you arrange the transportation for us?

Yes. We can arrange sea, air and courier transportation.

 

3.How can the products be sent to us?

For small quantity or weight less than 20Kgs,sent usually by courier,For orders from 20 to 500Kgs, can be sent by air to the airport near you. For big quantity or volum,sent usually by ocean container. The transportation way depends on client's choice, Freight depends on quantity,weight,volume,transportation way, destination country(airport,sea port).

 

4.What's your usual payment term for orders?

Telegraphic transfer(T/T) to our company bank account after order confirmation. We don't accept panyment by credit card.

 

5.How to place an order?

Please send us your purchase order by Email or fax. Or you can ask us to send you a proforma invoice for your order. We need to know the following information for your order.

 

6.Can we have our logo or company name to be printed on your products or the package?

Yes.Logo or imprints can be printed on our products by silkscreen printing. The minimum quantity or silkscreen printing is 2000 units per logo. You can send us the artwork by Email in .CDR and .AI format, if you want your logo. company name to be printed on the package for the products such as gift box,paper card, the minimum order is 3000 units per model. You can send us the artwork by Email in .CDR and .AI format, format.

 

7.How can I get your price list?

Please send Email or fax to inform us which items you are interested in. We will give you our best price idea within 24 hours.

 

8.How much the courier freight will be for the samples?

Courier freight depends on the quantity,weight and volume of the samples.

 

9.How could I get samples?

We can supply some free samples(total values under ten US dollars) if you have a FedEx\DHL\TNT\UPS,account no or other courier freight collectable account and agree to pay the courier freight,if the total value of samples is more than ten US dollars,we will ask you to pay for the samples and courier freight,We will send the samples to you after receipt of your payment, if you dont't have a courier account,you can send your courier to collect samples from our company.